The Personal Touch
Load date/time: Thursday 19th July, 07:30
Origin location: Wuppertal, Germany
Delivery date/time:Thursday 19th July, 12:00
Destination location: Solihull, UK
Payload: 1 box (critical automotive parts)
No matter how large the logistics company, what resources it has at its disposal, the value of the assets it owns or how well its brand is known, it is people who deliver service. Priority Freight has this fact at the core of its business philosophy.
A job carried out for a major automotive OEM over the summer proves the point. A small but critical quantity of parts were required urgently from a supplier in Germany. There was a real danger of the production line in the UK being halted if delivery wasn’t affected by late morning.
With the goods not available until 07:30 an air solution was the only option. In order to avoid an expensive air charter Priority Freight arranged a personal courier to pick-up the shipment and accompany it on-board a scheduled flight from Dusseldorf to Birmingham. To minimise the chance of any delay a driver met the on-board courier on arrival at the airport and delivery to the plant was successfully made at 11:30. No production down time was necessary.
In the trade such on board courier service is called ‘hand carry’ and is considered by many to be the pinnacle of individual, tailored service. At Priority Freight the personal touch means much more, each and every shipment we arrange is treated as if it’s to be….. hand delivered.