What makes Priority Freight swift?
To reach our goal to be Europe’s leading provider of emergency and time-critical logistics solutions, we need to offer a nimble delivery that matches our clients’ urgent requirements. But quick delivery relies on more than just being fast. Providing the best solutions for our customers takes a combination of elements.
Multiple, strategically-placed offices
Priority Freight’s logistics experts operate from eight offices across Europe, with a strong global network of partners. Each office has clear, established procedures to support our sharp reaction time of less than 15 minutes.
Our operation teams often work together with our other offices to provide the most effective solutions. Our logistics coordinators frequently reach out for specialist support when organising supply chains around the world. With colleagues around Europe, we have the ability to draw on local knowledge and experience to find the best solutions for our clients in the quickest possible way.
At each location, we have a strong pool of skilled individuals, who also speak a variety of languages. This multilingual talent is essential when planning and delivering consignments around the world and allows us to speak to our customers and suppliers in their native tongue where possible.
Priority Freight never sleeps
We work through the night, over holidays and weekends, 365 days a year. We make time work hard to ensure your consignment is delivered without delay. With one of the best on-time delivery rates, at 99.6%, it’s no wonder clients select Priority Freight as their chosen logistics partner.
With a dedicated night team available, our customers have a contact whenever the need arises. Even at 3:00am, our committed staff are on-hand to provide you with support.
A recent consignment from China to Europe was successfully delivered because Priority Freight was able to maintain communications with the client in China during their local working hours and ensure a seamless solution.
Close relationships with our customers
Every client has their own consistent point of contact in the Priority Freight team to take them through the process. Building strong relationships like this ensures that we know our customers’ needs inside out. So, whenever they turn to us, we already know what their consignment is likely to need, which enables us to present a solution for their latest request in the quickest timeframe.
This exceptional customer service is just one of the reasons Priority Freight has won multiple customer care awards.
An extensive network
Priority Freight has a fleet of over 6,000 vehicles worldwide, ready to be called upon to collect and deliver the most urgent consignments. Air freight and air charter options are also available to ensure your precise needs and requirements are met. We can charter any type of aircraft from a Cessna or helicopter for a small load through to a larger aircraft for outsize freight, including the Antonov 225!
Priority Freight is proud to be a member of the WCA, the world’s largest network of independent freight forwarders, with over 6,860 member offices in 190 countries around the world. Being a member puts us in close contact with other freight forwarders from all over the world and makes it easier to conduct business with them, allowing us to provide global solutions for our customers very quickly.
A combination of teamwork and structure helps make Priority Freight one of the speediest in the business.
Every person has a specific role and individual expertise, allowing them to take control of their element of the solution – meaning that each stage of the solution is handled by an expert. When all of these experts work closely together, it ensures that every solution is delivered seamlessly.
All logistics solutions are supported by our extensive in-house customs clearance specialists, to make sure that paperwork is accurate and mitigate delays.
Technology plays a major part in ensuring we work at a fast, but above all, accurate pace across all areas of the business.
Our bespoke transportation management system allows us and our customers to access a dashboard where all the information about a consignment is located. This makes managing and reporting on projects much faster, and facilitates quick transport bookings, as well as controlling the billing process.
It takes a lot of elements for a time-critical logistics provider to be swift, but when these components are implemented and work seamlessly together, they allow for a speed and flexibility that greatly benefits both the organisation and their customers. At Priority Freight, we constantly keep a close eye on all of the above elements and ensure we are doing everything we can to improve the speed in which we deliver for our customers.
Find out more about how to ensure a logistics team delivers both speed and efficiency in our opinion piece.