Service excellence is a priority for time-critical logistics provider
Priority Freight, strategic partner in time-critical logistics for global manufacturers and suppliers, has received the Service Excellence award from the seventh annual Automotive Global Awards.
The awards, held at The Savoy in London, brings together the industry’s top performers and leading innovators for a night of networking and celebration of achievements.
Priority Freight fought off tough competition in the Service Excellence award category, judged by industry leaders such as Kia UK, Jaguar Land Rover and Magna Steyr. The Service Excellence award is presented to those who have ‘gone over and above normal service levels to deliver excellence within its operations’ as well as demonstrating ‘outstanding customer service and a can-do attitude’. The judges presented this prestigious win to Priority Freight for their constant commitment to service quality, as evidenced by the company’s very high customer satisfaction levels.
Neal Williams, Group Managing Director at Priority Freight, commented, “We’re absolutely delighted to have won the Service Excellence award. At Priority Freight, the client is at the centre of everything we do and this mantra is built into our culture. Our people are our biggest asset; their knowledge and dedication to a great customer experience are at the heart of our business. They strive to provide the highest levels of service quality at all times, exceeding clients’ expectations.”
This client-first culture implemented by Priority Freight is demonstrated by not only winning the Service Excellence award but is also showcased in their 99.6% on time delivery rate and 15-minute response time.
This recognition is just the latest in a long line of accolades, with the company being recognised frequently for its high quality operational standards.