Recognised for outstanding customer care

Priority Freight, a leading provider of expedited logistics services, secured the Customer Care Award on Thursday 3rd November at the Global Freight Awards 2016. As Priority Freight specialises in time-critical logistics, the focus for perfect customer service is particularly important given the urgent nature of each delivery.

The Global Freight Awards evaluate a company’s customer care performance based on how they obtain feedback and how they use this to improve operations or services, as well as look at examples where the company created innovative responses. Priority Freight has implemented processes to enable it to continually use customer feedback, leading to a virtually flawless service and a customer satisfaction rating of 85%.

Neal Williams, Group Managing Director, commented on the win: “We’re thrilled to have won Global Freight’s Customer Care Award and we believe that customer care and performance is at the heart of the Priority Freight success story. This year, we are the fastest growing specialist logistics provider in the UK, recognised by the Sunday Times Fast Track 200, and I believe this is testament to our team’s dedication to delivering excellent customer service.”

Priority Freight’s customers are engaged personally throughout all the key points of their transport experience by their own logistics coordinator who takes control of the job from beginning to end. Continuing in its commitment to deliver outstanding customer service, the logistics control centre has a multilingual team speaking 18 languages – ensuring clear communication at all times.

Celebrating its 20th anniversary this year, Priority Freight is a rapidly growing logistics specialist, completing more than 150,000 expedited shipments each year. The company’s dedication to beating deadlines and exceeding expectations has made it a leading contingency logistics provider.