#PriorityPeople aspirations for 2019
Here at Priority Freight we’ve been reflecting on last year and setting our goals for 2019. We asked some of our team members from various offices in Europe to share their 2018 highlights and aspirations for 2019.
Daniel Kubišiak – General Manager, Bratislava
I joined Priority Freight in June 2018, spending my first six weeks based at our Head Office in Dover to undergo training and induction. During this time, I visited the offices in Coventry, Heathrow and Wroclaw to learn more about how we operate before heading back to Slovakia.
My first task, as the new general manager, involved choosing the right location for the office and getting everything set up. Next on the agenda was to recruit the first key employees before going operational in October, and Stefan and Martin quickly joined the team.
Set-up takes a lot of administration, so I’m still finishing the last details of furnishing the office, and communicating with the authorities and essential partners like our accountants. The authorities’ administration process is time consuming, so needs a lot of patience and support. Other than that, our daily routine consists of email correspondence, calling suppliers and customers, and supporting our clients as well as our colleagues at other offices.
Having an office in Bratislava gives Priority Freight the chance to provide closer support to some of our biggest customers. It also opens doors to many other interesting markets in countries which we were not previously focused on – including Hungary, the Czech Republic, Austria, Serbia, Croatia, Romania and Bulgaria. And, of course, we provide support to a variety of industries, including automotive, aerospace and the machinery industry.
There is a lot of potential in Central and Eastern Europe, so I am confident for the future of this office. I believe that if we get it right here, we will, by the end of our second year, be as successful with our clients as our Wroclaw office, and maybe in five years’ time match the Coventry office.
So, for 2019, my work-related resolution is to be positive, patient and to motivate the team every day so that, by the end of the year, I am heading up a successful office delivering the superb service Priority Freight is already known for. Big aims but I know we can achieve them!
Mindaugas Povilaika – Operations Manager, Dover
I’ve been with Priority Freight for ten years. Every day, as soon as I get into the office, I catch up with the team to ensure everything is on schedule from the night before and, if needed, advise how to fix it.
It’s common in our industry for things not to go entirely to plan – there could be issues with flights, cargo handling, customs documentation, or simply bad weather – so it’s part of my job to work with the team to find a solution and ensure we deliver on time. I’ll also check in with the team on what shipments are on the go, what quotes they’re working on, and prepare a good handover before going home.
2018 was a good year for the Head Office in Dover. As a team, we have taken on some important new projects and grown some big clients. We also achieved important new ISO and AEO accreditations and I was at the heart of shaping and setting up the teams for these exciting challenges. We all share in the achievements and successes.
Of course, 2018 brought its challenges, mostly associated with business growth. Some teams have grown with new people joining us and needing training and support. It is always exciting to see them grow in confidence and capabilities.
In 2019, we plan to diversify our client base and increase our air freight service offering. My resolution for this year is to continue sharing my experience and business understanding with the newest members of our team, so we become even more solid as a unit and provide the best possible logistics service and customer care.
Laura Casais – Sales Coordinator, Madrid
I started working for Priority Freight in March 2016, originally in the air freight department but, for a while now, I’ve been working in sales. My job is to identify potential leads and convert them into clients. I get the chance to speak with a variety of people about the things I know the most about and, as I’m such a social person, I really enjoy the job!
I work closely with our general manager, Santiago Tejedo, to coordinate global actions and issue performance reporting packs. We try to develop the business by reducing our clients’ costs and increasing our knowledge of their business. We also act as consultants for any air freight matters and assist colleagues at our other offices.
There’s no such thing as an average day at Priority Freight so in 2019, just as in 2018, every day will be a new adventure! We encounter daily challenges like air freight delays in peak season, and clients facing stoppages in their production lines. The best route to a solution is through listening and perseverance, along with experience, proactivity and doing your best every day – so I’d say one of my biggest achievements in 2018 has been to maintain a calm and level head in stressful situations, helping me to be able to resolve issues more effectively.
For 2019, we have several interesting potential clients to bring on board, so my professional resolution is to keep motivated and face each day like a new opportunity. The key is to not give up, and keep working every single day towards the common goal – step by step, we’ll get there.
We are incredibly proud of our teams across Europe, who were all part of delivering Priority Freight’s top quality service to our clients last year. We have to thank everyone – including our local agents and, of course, our loyal clients – and look forward to working with you all through 2019.